HBS Technical Support News: June 2020

Kim Slusser, director of technical support

A monthly update from Director of Technical Support, Kim Slusser.

Have a question about your software? Reach out to us at any time at 1-877-999-9776 (Kova, Sales Simplicity and BuilderMT customers) or 1-800-226-8967 (Wrightsoft customers), via the Knowledge Base or via email using the links below:

Sales Simplicity



Current Versions of MiTek HBS Software

Wrightsoft 19.9.20 was made available on June 1, 2020.

WMS 5.8.3 was made available on May 13, 2020.

Sales Simplicity 20.0 was deployed to an initial group of customers on May 27, 2020.

Kova 2019.01.0722 and 2018.02.1281.

Holiday and Closure Announcements

The MiTek offices, including HBS Technical Support, will be closed on July 3rd in observance of the Independence Day Holiday.

Getting to know your HBS Support Technicians and Reporting Specialists

Hamilton Fishman – HBS Wrightsoft Technical Support team

Hamilton has been providing Customer Support for MiTek Wrightsoft’s customers on using and setting up our HVAC software since 2007.  Hamilton loves the challenges in troubleshooting complex problems with Wrightsoft Customers and satisfaction that comes in helping them further their business needs in finding a solution to a need or educating them on the design process with our software.  When Hamilton is not actively helping Wrightsoft Customers he loves to Sail, Ski, Rock climb especially propelling down the mountain.  When he is not busy doing these outdoor activities, he loves going to a RedSox, or Celtics game or catching any Jazz concert outdoors or at any Jazz club.

Scott Braccia – HBS Sales Simplicity Technical Support team

I was born and raised in the San Francisco Bay Area, yet my home for the past 18 years has been in Phoenix, Arizona. I enjoy hiking and camping when it isn’t over 105 degrees. I have recently become an empty nester as the youngest of my two children joined the US Army in January. I have 2 dogs; one is named Chance and the other is Leia. I have been in the customer service field for well over 30+ years. The thing I enjoy most about customer service is building a rapport with my customers and knowing they can rely on me brings me great pride.

Robert Guthrie – HBS Kova Technical Spport team

My name is Robert Guthrie and I have 2 little girls who are 9 and 11.  I have been with MiTek for just over a year and I have worked as a System Admin and prior to that as a Network Technician for AT&T.  I enjoy problem solving which is why I have thoroughly enjoy jobs that involve challenging my troubleshooting ability.  Prior to getting into the technology field I worked in home residential construction with a contractor who installed wall and floor tile in custom built homes, so I am familiar with the stages of construction in new homes.  I have enjoyed expanding my knowledge of that process learning about the Kova software and I look forward to the exciting changes coming in both it and the company in the future.

Takisha Barnett – HBS BMT Technical Support team

My name is Takisha Barnett and I’m a mother to 2 incredible little people who amaze me every day with their love (and their sass!). I have been with MiTek/BuilderMT for 4 years! My favorite part of my job is working directly with our clients, building long lasting relationships and trust in our support team. I am truly blessed to part of such an amazing company!

Don Barrucci – HBS Reporting Specialist

My name is Donald Barrucci, I have been married to my high school sweetheart for 29 years and have 4 amazing adult children who are at exciting stages of their own. I have been a Reporting Specialist with MiTek/Kova for over 10 years in the Home Building Industry and enjoy it every day. The favorite part of my job is the relationships I have built with our clients, getting to meet them one-on-one and helping them meet their reporting needs. For me the relationships I build are just as important as the work I do for them. I am fortunate to be part of such an exciting industry while working for a remarkable company!  I look forward to seeing what the next 10 years have in store for me!

What does HBS Technical Support need to know when you need assistance?

When entering a ticket or calling the HBS Technical Support line there are several pieces of information you can provide that can help us address the question or issue more efficiently. The full list is not required, of course.

  • Software version  
  • What happened  
  • Where: Module of software, the URL of the page  
  • Date and time when it occurred  
  • Number of users affected  
  • What were you doing leading up to the error  
  • Priority of this error or issue  
  • Impact of the issue or error on the business  
  • How often the error or issue happened  
  • Any steps to reproduce the error or issue  
  • Related record(s): Customer, Lot, Sales Order, Job, Activity, Service Order  
  • If there is a popup, add the URL of the main page and take a screenshot of both pages  
  • Screenshots (with the address bar when applicable)  
  • Expected outcome  
  • Actual outcome  

We look forward to supporting you. Thank you for your partnership!