In response to the COVID-19 virus, MiTek is continually adapting our operations and business. Safety is our top priority. This pandemic is heightening the need for us to work more collaboratively than ever, and we are committed to partnering with you, our customers, to determine how to navigate this new reality.
Here’s how we’re responding in North America:
- Daily meetings with our response team to monitor the situation globally and implement appropriate policies and guidelines.
- Remote work for team members wherever possible, and alternative staffing structures and enhanced cleaning measures to ensure the safety of our distribution and manufacturing team members.
- Suspended machinery installations and in-person visits from our technical reps. Any schedule changes related to an installation or field tech visit will be communicated by your MiTek representative.
- Virtual visits with tech reps, as the nature of the visit allows.
- Continued phone and online support services for customers and partners:
- Visit our Services and Support page to find the appropriate phone number, email address and hours of operation for your specific need.
Software and machinery customers can access the MiTek Knowledge Base to quickly and easily find information needed to answer questions and resolve issues. - Virtual customer trainings so they may sharpen their capabilities during this downtime. Use your credentials to log into the Knowledge Base and sign up today.
- Visit our Services and Support page to find the appropriate phone number, email address and hours of operation for your specific need.
For our MiTek Canada partners:
All our manufacturing and warehouse locations across the country (except for Quebec) are open and maintaining business as usual, as much as possible in these unusual times. Our Quebec Warehouse is temporarily closed and we are evaluating this decision on a daily basis.
We have temporarily stopped machinery service and installations.
All office employees are continuing to work remotely. All MiTek Supporting Services (including Technical Support, Engineering, Accounting, and Customer Service) are fully operational nationwide and available via email or telephone.
You can find more detailed information about our Canadian operations on the homepage of MiTek Canada.
Other COVID-19 Resources and Updates:
If you’d like to contribute to the discussion about COVID-19’s impact on the construction industry, please join our LinkedIn Group here. We look forward to the continued dialogue with our value chain partners.
We continue to focus on expanding our Cloud footprint. Recent improvements include running the MiTek® SAPPHIRE® Suite in the Cloud, offering reduced IT management costs and improved deployment support and maintenance. The MiTek® BuilderMT™ environment has been moved into the VMWare Multi-Cloud, improving performance and reliability. As other transitions are completed, we will notify impacted customers and work with you to ensure there are no disruptions to your business.
We are committed to frequent and transparent communication as this situation evolves. In the event of material changes to our operations, we will email customers with more details. For more detail about our COVID-19 response and our commitment to our partners from Mark Lee, President, Residential North America, please click here.